Visa, MasterCard, and debit and credit cards are all accepted. You can also pay using PayPal.
Orders leave our warehouse same day if ordered before 11 am. If a delay may occur then you will be contacted by email.
When going through the check out procedure you will be prompted to enter a promo code. Enter the code you have here and the discount/special offer or other form of promotion will be automatically added to your order.
Please see our refund policy for all the information you need.
Unfortunately we cannot refund to a different card or account than the one used to make the order. we suggest you contact your bank for more information on how they can help you in this matter.
Yes. GST is included in the price of all our products displayed when purchasing.
This can occur usually if your bank card has been marked as stolen and therefore frozen, if your card is out of date or if the related bank account has insufficient funds. Please contact us if you are having any issues placing your order.
Your invoice will be automatically emailed to the email address you entered whilst ordering your product.
On rare occasions parcels are lost in the post, delivered to the wrong address Please see our track order page
Due to uncontrollable circumstances sometimes orders are delayed. You should receive an email soon after purchasing if this will be the case giving an estimated delivery date and the option of cancelling your order or waiting for the order to arrive. If you have not received this email please see our track order page
We have multiple local warehouses which are dispatch warehouses. Due to safety reasons the public cannot enter. Please contact us if you have any questions about any products or need to see them.
Send us an email at info@thehomeandpartyshop.com and one of our helpful customer support team will get back to you as soon as possible.
